In Case of Technology Failure
During a Telemental Health session, you and your counselor could encounter a technological failure. The most reliable backup plan is for the counselor to return to the session via phone. Please make sure you have a phone with you, and your counselor has that phone number.
If you and your counselor get disconnected from a video conferencing session, end and restart the session. If you are unable to reconnect within ten minutes, your counselor will call the phone number you designated in the Consent to Inform.
Limitations of Telemental Health Therapy Services
Telemental Health services are an alternative form of therapy, and involve limitations. Primarily, there is a risk of misunderstanding one another when communication lacks visual or auditory cues. For example, if video quality is lacking for some reason, your counselor might not see you tear up. Or, if audio quality is lacking, he or she might not hear the crack in your voice that he or she could have easily picked up if you were in our office. In addition, not all non-verbal cues are visible.
There may also be a disruption to the service (e.g., phone gets cut off, a cell phone battery loses power, or video drops). This can be frustrating and interrupt the normal flow of personal interaction.
Please know that we have the utmost respect and positive regard for you and your well-being. We would never do or say anything intentionally to hurt you in any way, and we strongly encourage you to let your counselor know if something she has done or said upset you. We invite you to keep the communication with your counselor open at all times to reduce any possible harm.
Consent to Telemental Health Services
Please review the Telemental Health services you considering. You and your counselor will ultimately determine which modes of communication are best for you. You may withdraw your authorization to use any of these services at any time during the course of your treatment just by notifying us in writing. We will let you know if our distance counseling practices are expanded.
- Doxy-me Video
- Cell or Landline Phone
In summary, technology is constantly changing, and there are implications to all of the above that we may not realize at this time. Feel free to ask questions, and please know that we are open to any feelings or thoughts you have about these and other modalities of communication and treatment.
Please refer to the Informed Consent document. You will be asked electronically sign your name indicating that you have read and understand the contents of this form, you agree to these policies, and you are authorizing us to utilize the Telemental Health methods discussed. You will also be asked to provide your phone number, your physical address, a contact name and number in the event we feel you might be of danger to yourself or others. Additionally, if you are under the age of 18, we request that you get consent for counseling from your parent(s) or guardian.