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Payment Deadlines and Refund Information

The Student Accounts Office at Chattahoochee Technical College is responsible for the accurate collection of student tuition and fees and the timely disbursement of student refunds.

Payment Deadlines

Payment Deadlines –  Fall Semester 2019:

  1. Friday, July 12, 2019: 1st Fee Payment Deadline (Priority Registration) at 1:00 p.m.
  2. Friday, August 09, 2019: 2nd Fee Payment Deadline (Regular Registration) at 1:00 p.m.
  3. Friday, August 16, 2019: 3rd Fee Payment Deadline (Final Registration) at 1:00 p.m.
  4. Thursday, August 22, 2019: 4th Fee Payment Deadline (Late Registration) at 1:00 p.m.

Q: How do I know by which payment deadline my balance must be resolved?

A: A student with any unpaid balance at a payment deadline will have his or her schedule for the semester purged (deleted). Students who are dropped from their courses for non-payment may incur a registration hold—delaying the time that he or she is allowed to re-register. This hold may be up to or greater than 48 hours. Students purged/deleted on August 22, 2019 will not be able to re-register to attend the full semester, but we encourage those students to visit our website to determine if we have any mini-term class options that may be available. As of August 21, 2019, Drop/Add will have ended.

Fall Semester 2019 begins Monday, August 19, 2019.

The Drop/Add period (100% refund) is the first three days of the semester: August 19, 20, and 21, 2019

How do I make a payment?

To make payments or access your information, visit BannerWeb.

Need help navigating BannerWeb to make a payment? View these detailed instructions: Online BannerWeb Payment

1. Financial Aid (HOPE, Pell, etc.):

a. Financial aid will run processes that recognize your enrollment for the term. This generally happens 24 hours after you register for classes. After 24 hours, once you check your Banner account, you should see any aid for which you may be eligible. If you’re unable to see the aid you believe you are qualified to receive, please contact financial aid.

2. Out-of-pocket payments:

Whether you have financial aid to pay a portion of your balance or if you have to pay everything on your own, you can pay online using checks and any major credit card. You can also call and pay at 770 528 4570. We welcome anyone to pay in person at Appalachian, Marietta, North Metro, or Paulding Campuses with cash, check, credit cards, money orders, etc. Students wishing to mail their payment may send a check, money order, or cashier’s check to: CTC Student Accounts Office, 980 S. Cobb Drive, Attention: MG-102, Marietta, GA 30060.

Need a little more time to pay? Check out our payment plan option operated by Nelnet.

Students wishing to extend their payment options may elect to use Nelnet Payment Plans. Plans must be set up for the full amount of tuition and fees owed on the student’s Banner account for the semester to avoid his or her schedule from being deleted/purged.

Students may begin setting up payment plans on the first day of registration for the term. Specific information about payment due dates, down payments, etc., can be found by clicking here. Payment plans must be secured by the payment deadline. Nelnet will notify the college once your plan is approved. Please do not wait until the day of payment deadline to apply for the payment plan as your schedule may still be deleted due to timing.

3. Is your employer or someone else paying for your tuition/fees? Use the information found on our Third Party Payments page to ensure your schedule is protected from being dropped.

4. Do you have a scholarship from an outside agency or organization that is paying for you? Be sure and read the information found on our How Do I View My Outside Scholarship in BannerWeb page.


Eligible students have funds available to use in the bookstore for purchasing books and supplies for the semester. Visit our Financial Aid and the Bookstore page.

Summer Semester 2019

Friday, August 16, 2019: First day financial aid is available to use in the campus bookstores and online. Financial aid available to use online, if eligible: Pell Grant, HOPE Career Grant, SEOG, private student loans, private scholarships.

Friday, August 30, 2019, close of business: Last day financial aid is available to use in the campus bookstores and online.

Note: Provide student I.D. number (900xxxxxx) to the bookstore. Students will also likely be asked to present a photo I.D. to ensure positive identification is made when making purchases.

Here is more college bookstore information.


Fall Semester 2019

The week of September 16th: All refunds will be processed for eligible students. Notice the refund period is a range of dates, so students should not expect all refunds to happen on a specific day.

More information about BankMobile Disbursements and your refunds:

If you registered for classes (made your schedule through Banner) more than 2 weeks ago and haven’t yet received your refund code via U.S. mail, you may send an e-mail to cashier@chattahoocheetech.edu from your @students.chattahoocheetech.edu e-mail account. Please include your student ID (900xxxxxx) and full name. We can generate an Instant Personal Code to an e-mail address that’s on file with the college. Using the link that will be emailed to you, you will be able to request a card, change your refund preference, etc. Our office will not generate any information related to a student’s account to any address or e-mail address not linked to your student records at CTC.

If you need to update your contact information with the college (email address, name, telephone number, etc.), please visit our Address Changes page.

If you have questions after you have tried the website and/or the above email address, please reach out to us via telephone at 770-528-4570.

Other Important Dates

September 2, 2019: No classes. Labor Day Holiday (college closed to students and public)

October 1, 2019: No classes. Faculty/Staff In-Service Day (college closed to students and public)

November 28-29, 2019. No classes. Thanksgiving Holiday (college closed to students and public)

December 24, 2019 – January 1, 2020. Winter Break (college closed to students and public)