Create a culture in which students feel valued and respected through excellent customer service.
Engage in and promote internal and external activities that support the college’s reputation as a community resource in training, service learning, and support services.
Evaluate and market the quality and effectiveness of credit and non-credit programs of study.
Improve the aesthetics of campus facilities and grounds to provide contemporary student environments and reflect the college’s quality of educational services.
Emphasize the college’s role in workforce and technical training as well as in providing academic coursework that supports the community and contributes to regional economic development.
Implement a systematic process which manages compliance and accountability as required by the Technical College System of Georgia as well as other governmental and accreditation bodies.
Revise college name and/or tag line to illustrate community college higher education mission.
Increase number of success stories available to internal and external constituencies.
Increase college leadership participation in community, business, industry, and higher education venues.
Improve student interaction by providing additional auxiliary services on campuses.
Increase public safety awareness among campuses.
GOAL 2 – Range of Offerings that Match Community Expectations
Develop a collaborative effort among credit, non-credit, adult education, and dual enrollment offerings in order to ensure effective pathways for student movement from one area to another.
Conduct needs analyses to continue to add relevant credit and non-credit programs.
Secure individual and corporate funding as well as public and private grants to support educational resource needs.
Renovate current instructional facilities to support new credit and non-credit programs or to upgrade existing programs.
Continue to pursue articulation agreements with University System colleges in order to offer Associate of Science degree programs.
Secure additional or alternative funding for program or support services equipment and technology.
Increase short term credit and non-credit training programs.
Continue exploration and expansion of international education and global awareness in curricular, co-curricular, and extra-curricular activities.
GOAL 3 – Robust Access
Increase technology/software solutions and pathways to increase access to initial and ongoing academic and student support services.
Implement a career/educational planning intervention program for entering students unsure of career options.
Explore student financial options to help in funding matriculation.
Advance communication efforts within and across college units and stakeholders to improve student knowledge of financial aid and other college processes and options.
Develop marketing plan that focuses on the location and methodology options of credit and non-credit offerings.
Develop marketing plan that focuses on first generation students as CTC as the “place to come.”
Develop and implement a recruitment plan that includes targeted populations, including but not limited to high school students, international students, minority populations, and first generation, first time in college students.
Develop and implement assessment strategies to include instruments designed to provide relevant internal and external feedback for process improvement and student support.
GOAL 4 – Student Success (Outcomes)
Develop and implement retention strategies with a goal of increasing ongoing enrollment (without stop out), graduation rates, and awards produced and decreasing time to graduation and numbers of students not maintaining SAP.
Develop and implement a formal academic advisement plan that results in students reaching their educational goals in their optimum personal time.
Use results of current Student Learning Outcomes to make improvements in the educational processes to increase student success.
Acquire, build, maintain, renovate, and secure physical facilities to provide state-of-the-art equipment/technology, an effective learning and work environment, and room for future growth.
Refine current systems and pursue new initiatives to improve academic support, learning support, and student support services to increase student success, including development of a more comprehensive academic alert system.
Implement a formal Teacher Academy that provides training in best practices teaching strategies for learner centered teaching to support student success.
Explore the possibility of increasing student counseling services.
Review policies, procedures, operations, and student interactions through a student oriented lens and modify as necessary to improve student experience.
GOAL 5 – Golden Rule
Develop processes and procedures that improve internal and external communication between and among functional areas.
Provide professional development for all employees to encourage dialogue on diversity and equity and to enhance awareness of intercultural competency.
Continue to develop/refine the Behavioral Intervention Team processes and procedures to identify and address inappropriate student behaviors.
Invest time and resources in human capital development college-wide to include all faculty and staff.
Develop and implement a formal rewards and recognition program for college employees and students.
Create a risk-free environment that encourages faculty and staff to seek and propose opportunities for improvement and innovation.
Communicate expectations of proper chain of command.
Provide a clear conceptual framework for responsiveness.
Foster the practice of fiscal responsibility and accountability.